China’s first web-only bank hopes A.I. and robots can improve customer service

Tencent's WeBank hopes artificial intelligence can improve customer service through the use of virtual robots powered by technologies such as facial recognition, speech recognition and natural language processing.

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Emerging donors in an ever-changing development’s game

In the foreign aid seminar at the International Development Department this week, Professor Amis talked about emerging donors in international development assistance. The emergence of new donors including China, the Arab’s countries and the BRICS bloc (Brazil, Russia, India, China, South Africa) among others in recent years has changed in what I defined as ‘development’s …

Value Creation and Co-creation

Value creation is the main concept of business activities. Creating values is involving stage by stage process from exploration, communication, and delivery of the values to the customer. Values in the marketing point of view are identified from customer perception based on their needs and wants. This is inline as the main object is people, …

Politik Pragmatis & Keputusasaan Publik

Saya menyalahkan elit-elit politik dalam ketidaktenangan yang terjadi sekarang, langkah-langkah pragmatis mereka yang saat ini menghasilkan perkara yang sangat sensitif. Ketika menjelang pengukuhan calon untuk Pilkada sebetulnya saya sudah memprediksi akan adanya blunder. Walaupun dalam kacamata politik hal ini biasa, dalam ruang lingkup publik ada perkara luar biasa, yakni ketidak berdayaan terhadap langkah-langkah politik para politikus dan partai, seolah-olah optimisme …

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